Flexy FAQs
Learn more about Flexy by Thrifty — eligibility, documents, bookings, charges, usage, and support.
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About Flexy
A quick overview of the Flexy offering and vehicle options.
1What is Flexy by Thrifty? +−
Flexy is Thrifty Car Rental's rail-to-road mobility solution, exclusively designed for Etihad Rail passengers, offering a seamless car rental experience directly from selected Etihad Rail stations.
2What vehicle categories are available through Flexy? +−
Choose from Essential, Comfort, and Stretch vehicle categories to suit your travel needs.
Eligibility & Documents
Who can rent and what documents are required.
3Who is eligible to rent a vehicle? +−
You must be between 21 and 70 years of age and hold a valid driving licence accepted in the UAE.
4What documents do I need? +−
UAE Residents:
- UAE Driving Licence
- Emirates ID
- Passport with Residence Visa
- Valid Credit / Debit Card
Visitors:
- Passport with entry stamp
- Valid Driving Licence (or International Driving Permit where applicable)
- Valid Credit / Debit Card
5Can tourists drive with their home country driving licence? +−
Yes. Visitors from GCC countries and several approved countries can drive using their home country licence. If your licence is not in English or Arabic, a certified translation may be required.
Booking, Cancellation & Returns
Reservations, collection at the station, modifications, extensions, and returns.
6What is included in my Flexy rental? +−
Every Flexy rental includes:
- 40 km driving allowance
- Fuel
- Standard Collision Damage Waiver (CDW) insurance
7Can I book before my train arrives? +−
Yes. We recommend booking in advance to secure your preferred vehicle.
8How do I collect my vehicle at the Etihad Rail station? +−
Visit the designated Flexy by Thrifty counter with your booking confirmation and original documents to collect your vehicle.
9What happens if I exceed the included mileage? +−
Additional mileage will be charged based on your selected vehicle category and applicable kilometre rates.
10Can I modify my booking? +−
Currently, booking modifications are not available once a reservation has been confirmed.
11What is the cancellation policy? +−
Confirmed bookings can be cancelled with 0 cancellation fee.
12What if I don't collect my vehicle? +−
Bookings that are not collected (No Shows) are non-refundable.
13Can I extend my rental? +−
Yes, on request, please contact the counter for any requests.
14Will I receive a refund if I return the vehicle early? +−
No. Early returns are not eligible for any refund.
15What happens if I return the vehicle late? +−
If the vehicle is returned more than one hour after the scheduled return time, an additional one day's base rental charge will apply.
16Can I return the vehicle to a different Thrifty location? +−
Yes. One-way or drop-off charges may apply depending on the return location.
Charges, Usage & Responsibility
Important information on deposits, charges, prohibited use, and customer responsibilities.
17Is a security deposit required? +−
No security deposit is required for Flexy rentals. However, your credit card will be securely tokenized for any applicable post-rental charges.
18Why do you save my card details? +−
Your card is securely tokenized to process any legitimate post-rental charges such as traffic fines, tolls, damages, or additional mileage, where applicable.
19Can I have more than one active rental? +−
No. Customers are not permitted to have more than one concurrent rental.
20Are toll charges included? +−
No. Toll charges (Salik/DARB) are billed at the actual toll amount plus a 25% administration fee, plus applicable VAT.
21Who is responsible for traffic fines and parking charges? +−
The renter is responsible for all traffic fines, parking charges, and associated administration fees where applicable.
22What should I do if I'm involved in an accident? +−
Contact the authorities immediately and obtain a police report. Without a valid police report, you may be liable for the full repair cost.
23What activities are prohibited? +−
The vehicle must not be used:
- Under the influence of alcohol or drugs
- For racing or off-road driving
- For towing another vehicle
- In any manner that violates UAE law.
Support & Assistance
How to get help during your rental.
24Who do I contact if I need roadside assistance? +−
For breakdowns or roadside assistance, contact our support team:
- Phone: 800FLEXY
- Email: support-flexy@thriftyuae.ae
Ready for your next rail-to-road journey?
Flexy by Thrifty makes onward travel simple, flexible, and convenient for Etihad Rail passengers.
